We are committed to providing the best service in the industry and offer a full range of support and customer service options. Regardless of the service plan selected, we will assign a field support representative to your account that will become intimately familiar with your needs and business goals. To ensure that your support need is resolved as quickly and efficiently as possible, we also maintain a customer support desk that can be contacted via voice or email and provides direct access to our internet based support system. All of this is set up to ensure that you receive the support best suited to assist you with your particular problem or question.
Client Support Technical Policies:
Client Support via Email:
Client Support Portal:
Sales Information via Email:
U.S. Phone Support:
-
Tel: +1 800 546-9646 or +1 (512) 697-3160, select "Option 1" for Client Support
U.K. Phone Support:
-
+0800 032 6063 (U.K. Phone Support)
-
+44 20 3194 1450 (Europe Phone Support)
Customer Support Hours:
Normal Hours
-
U.S.: Sunday 11pm-Saturday 1am Central Time (excluding U.S. holidays)
-
U.K.: Monday-Friday, 8am-5pm GMT (excluding U.K. holidays)
Emergency Coverage (critical issues only)
-
Saturday 1am - Sunday 11pm Central Time & U.S. Holidays
